The Six Personalities Of Hospitality by Funke Olusoga-Ogunlade

Behind every smooth operation, every thoughtful gesture, and every returning guest are real people whose personalities shape the experience.

In The Six Personalities of Hospitality, Funke draws from years of consulting and training to reveal six distinct personalities that define the world of hospitality. The Host, The Operator, The Innovator, The Guardian, The Connector, and The Visionary.

Through real stories, lessons, and reflections, she shows how understanding these personalities helps managers, owners, and staff work better together, build stronger teams, and deliver service that feels genuine.

This book goes beyond systems and manuals. It’s about people, how they think, how they grow, and how, when guided with understanding, they bring warmth and excellence to every guest experience.